Goryeb Children’s Hospital
at Morristown Memorial Hospital

Improving Communication to Improve Care

Recently, Goryeb Children’s Hospital at Morristown Memorial Hospital expanded its R Baby-sponsored Patient-and Family-Centered Care Program, led by Dr. Walter Rosenfeld, to its Inpatient Unit, Pediatric and Neonatal Intensive Care Units, and Pediatric Emergency Departments. The “Condition H” (H = Help) procedure recently went “live” on both of their campuses with 24/7 communication that informs families of their ability to call a rapid-response team should they become concerned with their child’s condition or care. Flyers have been posted throughout the hospitals, and nurses review “Condition H” with parents upon admission. Positive responses recorded by the Pediatric Staff Engagement Survey have increased from 86% to 94%, demonstrating reception of Patient- and Family-Centered Care. Also, the R You Being Heard? Program has helped ensure families that their child’s unique needs and circumstances were being taken into account and that their questions and concerns were being addressed during their ER visits.

Event Press Coverage
August 14, 2008
Turning Grief over Baby's Death into Hope
The Item
Read Article »

August 8, 2008
Hospital Hopes to End Miscommunication
Hanover Eagle
Read Article »

August 3, 2008
Parents Turn Pain of Loss Into Help For Others
The Sunday Star-Ledger
Read Article »

August 1, 2008
Morristown Memorial Program Gets Parents, Doctors to Talk
Daily Record
Read Article »

SECOND YEAR ACCOMPLISHMENTS:
Recently, Goryeb Children’s Hospital at Morristown Memorial Hospital expanded its Patient-and Family-Centered Care program so that all key clinical areas are covered, including their inpatient unit, Pediatric and Neonatal Intensive Care Units, and Pediatric Emergency Departments at both Goryeb Children’s Hospital and Goryeb Children’s Center at Overlook Hospital. The “Condition H” (H = Help) procedure recently went “live” on both campuses with a brochure that informs family members of their ability to call a rapid-response team should they become concerned with their child’s condition or care. Flyers have been posted throughout the hospitals, posters are displayed in all rooms, and nurses review “Condition H” with parents upon admission. The Pediatric Staff Engagement Survey increased from 86% to 94% demonstrating that Patient- and Family-Centered Care is being welcomed, and they continue to show that when families are included as part of the team the result is better, safer outcomes with fewer medical errors and more rapid diagnoses.

FIRST YEAR ACCOMPLISHMENTS:
The Patient and Family Centered Care Initiative at the Goryeb Children’s Hospital has created more effective communication between parents and the clinical team. In the long run it will reduce the number of medical errors and save lives. Parents are excited about the changes and recognize that this is producing better care for their babies. It is understood that medicine cannot treat patients without family members being integrally involved and without doctors and nurses who respect family members.

Morristown Grant
Our program was shared at the Institute for Family Centered Care International Conference in Philadelphia (Aug. 17-19, 2009).